Loan Vehicles
Cars and Vans

Four simple steps:

• 01Mention it when you bookLoan cars go quickly, so ask when you book your service or repair, not on the day you drop off.
• 02Allow two business daysThat is our standard booking lead time. Need it sooner? Call us on 0800 522 734.
• 03Bring your licenceA current NZ driver’s licence of the right class, and you must be over 21.
• 04Return it as you found itTidy inside, with the fuel light off, back when your vehicle is ready.

Most people can’t lose a day’s work to get their car serviced. That is why so many vehicles turn up to us with a problem that has been ignored for months, not because the owner didn’t care, but because there was never a convenient time.

Free loan cars Auckland customers can rely on remove that problem. You drop your vehicle off, carry on with your day, and pick it up when it is done. It is one of the reasons our customers keep up with their servicing rather than putting it off until something breaks.

Prefer to wait? We have a comfortable waiting area with free wifi at both branches, and cafés within walking distance. See our customer facilities.

These are the terms you will be asked to agree to when you collect a loan vehicle. Most are common sense and we rarely need to enforce them, but they protect both of us.

• 01DriverYou must hold a current, valid NZ driver’s licence of the required class, be over 21, and show it to a KAAR representative. You will be the only driver, and the vehicle must not leave the Auckland metropolitan area.
• 02FuelLoan vehicles are not fuelled up, but the fuel light should not be on. Put in what you need and spare a thought for the next person. A $40 fuel contribution applies if it comes back with the fuel light on.
• 03TimingReturn the loan vehicle when your own vehicle is ready, or within 48 hours, whichever comes first, unless we have agreed otherwise. A fee of $40 per day (or part day) applies if you are late collecting your vehicle. The maximum loan period is three working days, after which $20 per day applies.
• 04DamageReport any damage or mechanical problem immediately. If damage is covered by our insurance, you are liable for the lesser of the excess plus admin costs, or the cost of repair. The excess is $1,000 for drivers over 25, and $2,000 for drivers aged 21 to 25 or on a restricted licence. If insurance declines the claim, the full cost of repair applies.
• 05FinesAny fines, tolls or costs incurred while the vehicle is in your care are your responsibility, plus a $25 administration charge.
• 06ConditionReturn the vehicle in the condition you received it. No smoking and no animals. A $120 grooming charge may apply if it comes back untidy.

Our insurer is Ando. If a tow truck is required, phone Avon Towing on 09 836 2471. There is a brochure in the glovebox: fill out the report on the back and contact us immediately.

Book your free loan car when you book your service or repair. Call 0800 522 734 or book online. Loan cars are available at both Avondale and Henderson.