New Zealand is moving through the Covid-19 Alert Levels, our workshops will remain open through levels 1, 2 and 3. Should level 4 return we will be closed to the general public, though will continue our services for our essential services clients.
Contactless servicing and repairs is offered with no exceptions in level 3 and 4.
We are very cautious, you can be assured that we will continue to our processes to sanitise to protect you and our staff.
As you’d hope, we’re taking the responsibility of welcoming back our staff and customers extremely seriously and that’s why we’re taking a number of measures to keep our local communities safe.
RISK POINT ACTIONS TO KEEP YOU SAFE (LEVEL 3)
Staff travelling to work
- Maintaining a safe mode of transport
- Limiting contact with others (2m), no car pooling
- Hygiene considerations, hands sneezing / cough while on route to work
- If staff are sick (immune compromised-stay home don’t come to work)
People entering our workplace
- Customers will be required to assist us in creating a no contact process, – – Keys to be left on reception counter, payment to be via online facilities i.e Visa, Bank Direct Payment, Genoapay etc
- Customer/visitor contact tracing registration form will be required or registering via the QR poster.
- Contractors / suppliers advised of any specific Covid-19 inductions, sales call will be by appointment only and only when in level 2
- Parts courier drop off / Pick up area established and sign posted no hand over or signatures will be given.
- Clean work clothes to be worn each day
- All PPE will be used as per training
- Creating and maintaining safe systems of work to maintain 2 meters distancing, or if between 1 and 2 m use applicable PPE, other physical barriers, gloves, glasses, masks, tissues
- Manage customer interaction – one in, one out customer flow etc.
- No wait customers in reception
- If less than 1 m consider stopping that work
- If another worker is known and or is symptom-free then 1m is acceptable
- Training and re induction re PPE, Hygiene, Hand washing
- Workplace wipe downs, disinfectants high touch areas, tools, equipment, customer & loan vehicles
- Waste disposal of tissues, masks etc.
- Limiting movement between workshop & reception, detailed explanations on repair orders, one tech in reception at a time
- Is working from home still a viable option for some staff in the business?
- Stagger meal breaks and other work gatherings or 2 in lunchroom at a time only
- Staff working off site at another worksite (Mobile)
- Employee tracing of movements (if leaving workshop)
- Toolbox or similar meetings how to maintain 2 m gap
- Those entering other businesses e.g. trades to do site repairs maintain safe distancing and no contact.
- If any sign of symptoms, staff are to stay at home, get tested and be cleared prior to returning to work.
- What to do in a COVID 19 case or suspected case
- HR policies re staff not coming to work
- Where emergency response actions would bring staff into contact, apply more stringent controls to further reduce risk of emergency event occurring.
- Staff must report any instance of sickness within their domestic bubble. Situation needs to be assessed as to whether employee can still come to work place
- Hygiene wash down work surfaces (Last person out)
- Clean clothes/shoes-ideally have work shoes, home shoes etc
- Transport home, hygiene
- Identifying vulnerable workers and management of
- Wellbeing and mental health
- Systems to follow re unwell workers
- Prepare an emergency/ advice call list
- Information being made available to staff, posters, signs
- Contractor management checking their systems
- Deliveries/couriers contactless if possible
- Supply chains in and out of the business.
- Privacy issues around personal information
- Managing staff apathy
- Develop a Risk register of all jobs/tasks where 2 m gap is or could be compromised – normal work and maintenance work
- Information to staff re out of work considerations.
- Staff (H&S) representatives.